Tl;dr - I refer the reader to Betteridge's law of headlines.
But if you have a few moments spare in your busy day, the answer in most cases is the same, however there's a more nuanced argument to the question than just a single word.
Why do we design our council website home pages to not actually represent our populations? Why despite all our best efforts to improve our sites is user satisfaction with them going down?
In the heady days of the early 2010s it felt like nothing could stop local government digital teams in our quest to bring new online services to citizens, and bring existing services to the fore in new and better ways. By 2017 the shine seemed to have faded from the movement
