More about date-specific content Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files 27 February 2025
Where should the Online Service sit? What's the website for anyway? How should it be staffed? Is the current location and staffing of your council webteam serving the council and your citizens well? 30 January 2025
User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024
Can we trust our Copilot summary? Part two - an analysis Looking at the summary of the previous article and seeing how accurate it was 9 September 2024
Can we trust our Copilot summary? Part one - the issues Copilot cannot understand your text. What makes you think it can summarise it accurately? 9 September 2024
Agile for Local Government - from the skateboard to the car The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that. 8 August 2024
Should there be a Local GDS? Probably not. It Depends. Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'... 28 March 2024
Your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should When thinking about implementing a new technology on a council system, do you yourself have personal experience of using that technology elsewhere? 14 March 2024
Agile for Local Government In which we need to stop doing Agile in a Waterfall way, and we need to understand that a framework which works for a multiglobal megacorp isn't working for cash-strapped local authorities 6 March 2024