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Is the current location and staffing of your council webteam serving the council and your citizens well?

In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2

We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this?

Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services

Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'...

You get home at the end of a busy day away from home. You see the flamin' council never collected your bins today

If somebody could get the sack for making a mistake, then it should not be possible for them to make the mistake on their own

Why do we pay expensive consultants to tell us the same things clever people from within our own sector can tell us?

In which I channel the spirit of Dieter Rams.

Applying for a copy of certificates from your council's register office is considerably more painful than it should be. And for online applications, it probably makes more sense to signpost people to the central government General Register Office site.