Where should the Online Service sit? What's the website for anyway? How should it be staffed? Is the current location and staffing of your council webteam serving the council and your citizens well? 30 January 2025
User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024
Should there be a Local GDS? Probably not. It Depends. Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'... 28 March 2024
So you want to build a new council website, but why? What's wrong with your current one? Why have you decided to build a new website anyway? 28 September 2023
Make a plan for the system going down The network has failed, nobody can access the CRM system, what are the staff to do other than twiddle their thumbs? 30 August 2023
Information Governance and the PSNI data breach If somebody could get the sack for making a mistake, then it should not be possible for them to make the mistake on their own 9 August 2023
How about a LocalGovDigital consultancy? Why do we pay expensive consultants to tell us the same things clever people from within our own sector can tell us? 7 August 2023
